Rep. Patricia Morgan Revisits DHHS – UHIP Crisis Continues After One Year
House Minority Leader Patricia Morgan visited the Providence welfare office this morning and discovered the UHIP debacle is a long way from being fixed.
The line snaked out to the road and as people were admitted to the waiting room, it continued to grow. That waiting room is less chaotic, but just as crowded. EBT cards are not being loaded with food stamp benefits. Medicaid premiums are not being paid. A mother was missing work because the child care center had not been paid in weeks. Already submitted paperwork is getting lost. The line was over 200 people long and the message was the same: the UHIP Crisis continues.
Rep. Morgan did speak with the administrator. They have hired 148 more people, so clearly the new program is not saving money. The call center has been consolidated in Pawtucket, but people still report staying on the line for 2 -3 hours; there are no call backs. The Deloitte personnel are still on site and helping continuously throughout the day. Now that open enrollment is beginning, all repairs will stop until February. So don’t expect improvement over the winter.
Bottom line, this program after a full year is still not working and vulnerable people are suffering.